RETURN AND EXCHANGE POLICY

At Sincerely Billie we want you to be completely happy with your purchase! We understand that sometimes online shopping doesn’t go as planned, and we are here to help!  Below is how to process a return:

1. Please complete the return form found here                    

 

2. Ship item that needs to be returned with the completed return form to the below address

(MUST BE RETURNED BEFORE 30 DAYS FROM PURCHASE)

 

Return Address:

Sincerely Billie Returns

10 Richmond Drive

New Smyrna Beach, FL 32169

3. Refund will be processed within 7-14 business days from when the item is received. 

(You will receive an email approving your return once it has been received and inspected.)

* We are currently working hard to have the opportunity to provide you with free returns.

Please know this option will be coming soon! We can't wait to offer you this option.

** New Smyrna Beach, Florida Residents: **

If you live in the New Smyrna Beach, Florida area and would prefer to

drop off your return item for faster processing, please reach out to

customercare@sincerelybillie.com Please include the return form with

available drop off times. We will respond with confirmation within 1-2 days.

 

 

POLICY

 

  • Sincerely Billie accepts returns for a full refund if returned within 30 days of purchase. Customer will be responsible for any and all shipping charges.

  • Exchanges will be processed like a return. Please return original item first, then purchase the item you wish to replace it with.

  • Refunds will be issued to the original payment method and not returned on alternative cards or any other forms of payment. 

  • Refunds will be processed in approximately 7-14 business days.

  • All returned or exchanged items must be unwashed, unworn, and undamaged, with all tags attached. Jewelry must be in its original packaging.

  • Items listed as final sale, as well as gift cards, are not eligible for refund or store credit.  

  • If you feel your item is damaged prior to arrival, please contact customercare@sincerelybillie.com and we will handle this with the highest priority. 

 

If you have any questions regarding your return, please contact us at customercare@sincerelybillie.com